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Thursday, November 12 - 2009

Oman Air partners Tamimah to introduce SMS services

Oman Air, the National Carrier of Sultanate of Oman, launched Short Messaging Service (SMS) recently partnering with an Omani company, as part of the Airline's efforts to enhance customer service through e-commerce.

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  • Oman Air aircraft.
    Oman Air aircraft.
In his address, Mr. Hamad Saif AlHarthy, Senior Manager Reservations and Global Distribution advised that this enhancement will narrow the communication bridge between customers and Oman Air and will convey quick messages round-the-clock globally.

Mr AlHarthy commented:
"We are urging customers to ensure their contact mobile numbers are provided in all flight booking records with Oman Air as we are able to reach customers through SMS with updated information. This is even more evident during the recent airport blockades in Thailand and had all passengers provided their mobile phone details our information could have been swift and efficient. We are constantly educating travel agents to include passenger mobile phone details."


Initial services include, booking confirmation from waitlist, flight delay/cancellation etc. The next phase will include reminders before the ticketing time limit expires to avoid cancellation of bookings.

Mr. O.K. Ravi - Manager of Tamimah Telecom & Computer Technology, said, "It is a privilege to work with Oman Air as our technology will ensure that the Sultanate's national carrier will continue to surpass customer expectation with this communication enhancement."

Next year Tamimah and Oman Air will roll out their "PULL SMS" function. Customers can send requests for flight schedule, fare details, booking status, pre-reserve a seat and update local contacts through SMS with "real time" information being supplied from Oman Air Reservations.
Also consider reading:
Log in to request more information from Oman Air

Notes and media contacts

About Oman Air:

Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 15 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.

As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.

The Oman Air fleet is a modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.

At Oman Air, we strive hard to enhance our products in terms of convenience, efficiency and service so that flying with Oman Air is consistently an enjoyable experience. Achieving and maintaining internationally recognized standards of quality and safety is a continuous and uncompromising process in every department of Oman Air.

About Tamimah Telecom & Computer Technology:

SMS and Tamimah Telecom & Computer Technology are like two sides of a coin which are inseparable says O.K. Ravi- Manager of Tamimah Telecom.

In Oman when anyone talks or thinks of SMS immediately the name "Tamimah" comes in the back of their mind.

Tamimah Telecom & Computer Technology is creating history in bringing Oman to the fore-front of E-Governance with it's core technological expertise and is already being a integral part of it in almost all the government organizations in Oman.

2003 Tamimah started targeting SMS & IVR as their focus business bringing in the international level of expertise and technology in Oman. The journey that started then continues to strive in providing various value added service that would be very useful for residents of Oman and citizens to get the advantage from most of the services.

To name a few are HEAC (Higher Education Admission Center), MOCS (Ministry of Civil Services), TB (Tender Board), RCA (Royal Court Affairs), MM (Muscat Municipality), MOM (Ministry of Manpower),ROP (Royal Oman Police), PDO and more details of the projects executed can be known by visiting our website.

In Qatar also the Ministry of Interiors (MOI) is providing a very well known service called "METRASH" which is developed and supported by Tamimah and has been very much appreciated.

Media contact:

Usama Bin Karim Al Haremi
Head Of Corporate Communications & Media
Oman Air
Tel: 24519616
Fax: 24510771

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