Mr AlHarthy commented:
"We are urging customers to ensure their contact mobile numbers are provided in all flight booking records with Oman Air as we are able to reach customers through SMS with updated information. This is even more evident during the recent airport blockades in Thailand and had all passengers provided their mobile phone details our information could have been swift and efficient. We are constantly educating travel agents to include passenger mobile phone details."
Initial services include, booking confirmation from waitlist, flight delay/cancellation etc. The next phase will include reminders before the ticketing time limit expires to avoid cancellation of bookings.
Mr. O.K. Ravi - Manager of Tamimah Telecom & Computer Technology, said, "It is a privilege to work with Oman Air as our technology will ensure that the Sultanate's national carrier will continue to surpass customer expectation with this communication enhancement."
Next year Tamimah and Oman Air will roll out their "PULL SMS" function. Customers can send requests for flight schedule, fare details, booking status, pre-reserve a seat and update local contacts through SMS with "real time" information being supplied from Oman Air Reservations.
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