Dubai World's Business Excellence Center signs consultancy and support agreement with Nakheel Sales Center

Under the agreement, Business Excellence Center will provide a group of services to Nakheel Sales Center that would enhance institutional excellence, mainly in the form of operational standards in connection with project launch and sales as well as setting up an advanced and transparent customer relation structure that enables the staff to achieve higher performance levels.

The project will be implemented in the coming months to ensure that the benefits of change resulting from the enforcement of the agreement have become tangible for the public, the customers and employees.

Abdulqader Obaid Ali, Director, Group Internal Audit, Quality and BEC said:

"Business Excellence Center is proud to provide consultancy services to Dubai World companies to help them achieve higher operational qualities. We are happy to work with Nakheel Sales Center and provide them with services that support its goal of improving the level of excellence according to the highest international standards and using the primary tools which would stimulate excellence."

He expressed hopes that the benefits of this agreement will be reaped after it is implemented over the next months.

"We are sure that the staff of Nakheel Sales Center will be able to better perform."

Manal Shaheen, Nakheel Director of Sales, Marketing and Customer Service, said: "Nakheel sought the services of Business Excellence Center because we are confident of its potential to transform and change the current sale and project launching procedures to a higher level to provide better care of our customers."

"Business Excellence Center has expert professionals who can help us develop and implement programs based on best practices and international corporate excellence schemes to create attractive and creative work environment " she added.

Business Excellence Center provides assistance to Dubai World subsidiaries in their continuous efforts towards realising excellence through adopting a unique roadmap to continuous improvement that has been placed in line with the European Foundation for Quality Management Model- the primary tool in realizing excellence.

BEC has introduced its own modifications to the EFQM Model to better serve the stakeholders' interests and to ensure the implementation of Dubai World's strategic objectives.