Seven UNB branches receive 2008 Best Service Branch Award

The award was established by the Bank's management to continuously improve and develop overall customer service by motivating staff to exceed customer expectations, create a strong customer service across the bank and promote healthy competition based on service quality within UNB branches.

This is in line with UNB's vision to be the number one bank in the UAE in terms of customer satisfaction, staff satisfaction and returns to our share holders and to be recognized as a key player in the region.

All UNB branches were evaluated based on their achievements in attaining excellence in service quality and customer satisfaction. The selection criterion is based on objective, comprehensive and explicitly measurable inputs from sources like customer satisfaction survey, mystery shopper and service quality facilitation within Bank management. The Best Service Branch Award was enhanced by introducing a stringent qualifying cut-off score as a criteria for winning the Platinum, Gold and Silver awards. A total of seven winning branches were chosen and the winning staff were recognized and rewarded.

Hesham El Kafrawy, SVP and Head of Branches, commented:

"Such awards motivate the staff to deliver the best service to our clients and work towards our main goal to be a top quality bank and the best service provider in the UAE banking sector. This is achieved through effective communication, excellent customer care, accuracy and promptness in rendering services, and accessibility to our customers."

El Kafrawy added, "This award is given out every year as a reward for the efforts and contributions of our employees in having a positive impact on the quality of our services."

UNB would like to thank its customers in providing their valuable opinion on our products and services and thereby partnering in our efforts to deliver excellent customer service.