The world's third largest PC vendor and the region's leading notebook provider says that all calls to the service centre are answered in less than 30 seconds, and 95% of all queries are addressed in under three minutes.
"Saudi Arabia is a key market for Acer," commented Eugene Thomas, Director Customer Service Division, Acer Computer ME. "Enhanced after sales services is of critical importance to maintain customer confidence. Acer is a very consumer focused organisation and this call centre is designed to cement customer confidence in the Acer brand."
Customers can access the call centre through a toll free number. Customers can also use an email facility.
90% of all email traffic to the call centre is addressed the same day. The call centre remains open from 9:00 AM to 6:00 PM.
Acer call centres across Europe, the Middle East and Africa (EMEA) can handle 5,000 repairs and 18,000 calls each day.
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KSA Acer customers appreciates excellent after sales service
- United Arab Emirates: Sunday, January 18 - 2009 at 12:54
- PRESS RELEASE
Acer's dedicated call centre for its Saudi based customers has seen a 100% success rate in the first three months of operation.
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About AcerSince its founding in 1976, Acer has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world's No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players.
A profitable and sustainable Channel Business Model is instrumental to Acer's continued growth, while the successful mergers of Gateway and Packard Bell complete the company's global footprint by strengthening its presence in the U.S., and enhancing its strong position in Europe. Acer Inc. employs 5,000 people worldwide. 2007 revenues reached $14.07bn.
For more information, please contact:
Abhijit Pradhan
Consultant
Wallis Marketing Consultants
P.O. Box 502281
Dubai, United Arab Emirates
Tel: +971 4 390 1950
Fax: +971 4 367 2800
Posted by Rana MesbahSunday, January 18 - 2009 at 12:54 UAE local time (GMT+4)
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