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"The Crowne Plaza experience is all about feeling valued as a guest, while having more 'Room to Think' and 'Space to Relax'. The Personal Hotelier service encompasses this way of thinkin. By having one face, one name and one number as a point of contact, business guests will be able to focus on their business objectives and minimise the stresses which are often associated with this kind of travel."
said Mr. David Todd, General Manager of Crowne Plaza Muscat.
As well as co-ordinating transportation requirements, this value-added service offers business related assistance such as computer hire, meeting room reservations, courier services and customs clearance. Recognising that the guests' leisure time is just as important as their business, Crowne Plaza Muscat's team of highly trained Personal Hoteliers are also able to recommend and book restaurants, organise tours and even shop for that unique gift.
The Personal Hotelier Service begins even before the guests arrive, with an introductory call at the time booking, to ensure any personal arrangements are made prior to check-in.
The Crowne Plaza Dubai has been running the Personal Hotelier service for the past three months, with great success. "Market research has proven that more than 95% of guests surveyed said they would definitely use the service again, with the majority saying it would be one of the deciding factors in their choice of hotel," adds Mr. Todd. "The hotel industry is fiercely competitive, in order to differentiate ourselves from other properties we must offer value added services in order to stay ahead."
Posted by Rima Ali Al Mashni
