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CGC-Nokia's front office staff from Customer Care and Retail Sales attended the specialized training.
The objective of this training was to go through the basics of good customer service with the help of several case studies and interactive sessions on how to deal with customers and complaints.
The training was conducted as per Nokia Care Academy curriculum, which incorporates Nokia Values and Nokia Care values.
The trainer elaborated on a wide range of topics, including the service challenges, the service approach, Nokia Care values & good customer services, extraordinary service opportunities and action planning workshop.
"Customer care representatives are key to customer satisfaction at CGC Nokia Care centers. Following a complete customer-centric approach, we always strive for adding value to our front office personnel. And this soft skills development training was part of the efforts to offer total care, total satisfaction to our esteemed Nokia customers,"
said Anil Mahajan, Chief Operating Officer, CGC, on the occasion.
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Posted by Siba Sami Ammari
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