FedEx refreshes web tracking tools

Available globally in many languages, the new tracking experience includes a shipment progression graphic enabling users to get tracking information.

Users now have the ability to view tracking results based on different time zones, order of shipment events and weight conventions. Tracking numbers can also be saved, eliminating the need to re-enter data for subsequent tracks.

"We know that FedEx customers want more clarity about the status of their shipments and the ability to view tracking results based on individual preferences. The quality and breadth of our shipment visibility services continue to be critically important to customers."

said Hamdi Osman, Senior Vice President, FedEx Express Europe, Middle East, Indian Subcontinent and Africa.

FedEx Tracking . . . Designed for the Customer

FedEx offers a full suite of shipment visibility tools designed with the user in mind. FedEx research shows that customers' roles and work habits directly influence how they want to view and monitor their shipment status.

General Consumers/Small Businesses and Recipients: Fedex.com tracking primarily serves these users. On an average day, fedex.com handles more than 6 million tracking requests, a majority of which are initiated by recipients.

Transportation Professionals: FedEx has found that transportation professionals need sophisticated tracking tools with robust shipment search capabilities, data filtering, and automatic information refreshes. The advanced tracking capability within My FedEx uses Adobe Flex technology to provide users with a consolidated view of inbound, outbound and third-party shipments.

Small Business Managers/Multi-Taskers: Customers who handle multiple business functions rely on FedEx Desktop to monitor shipment status quickly and easily from their computer desktop. Using Adobe Air technology, FedEx Desktop provides customers the benefit of working offline and having real-time shipment updates pushed to their desktop.

Customers, need seamless access to information anytime, anywhere. Through the FedEx suite of shipment visibility tools, customers have multi-channel access to shipment tracking information, helping them improve productivity.

FedEx Tracking . . . History in the Making

In the late 1970's, FedEx introduced a simple concept - that information about a package is as valuable as the shipment itself. It's a concept that revolutionized shipping.

Early on, FedEx made certain that customers could track the progress of their shipments with a toll-free call, whether they were shipping a load of computers or an aircraft engine.
In 1994, during the advent of the Internet, FedEx launched fedex.com as the first transportation Web site to offer online package status tracking, enabling customers to conduct business via the internet.

Customers immediately grasped the value and convenience of using fedex.com and began adopting the channel. It continues to grow exponentially.

For example, in 1995 fedex.com managed approximately 9,000 tracking requests a day. Today, the site receives more than 15 million unique visitors a month and processes over 6 million daily tracking requests.

Business on the ground-breaking fedex.com continues to grow. On Dec. 23, 2008, fedex.com experienced a record-breaking 9.8 million tracking requests, the highest number in the 14-year history of the web site.

Additionally, the tracking application experienced six consecutive days of more than 8 million average daily tracking requests during the month of December.