Postilion wins contract for Arab National Bank Smart Card Issuance Program

In addition to meeting the Bank's EMV compliancy needs, the Postilion solution will provide the Bank with complete lifecycle management for debit cards, including the secure preparation of production files, PIN generation, and account status management. Furthermore, the Postilion solution will help the Bank meet the local SPAN 2 payment processing regulations.

The Bank will also introduce instant card issuance at their branches. This functionality, provided by Dynamic Card Solutions (DCS), will improve service for new customers and facilitate the rapid replacement of lost or stolen cards for current customers. DCS' CardWizard instant issue software will fully personalize the chip, encode the magnetic stripe, and print cardholder details on each EMV debit card, enabling immediate in-branch delivery and eliminating the costs and hassles associated with failed card delivery.

The Bank's ability to issue a fully-functional, scheme branded EMV debit card on-demand when an account is opened optimizes its customer loyalty program, while immediate transaction activity increases revenue. DCS' CardWizard software also enables the Bank's customers to select their own PINs, increasing card activation rates and eliminating the expense of PIN mailers.

"Replacing our card management and issuance system comes as part of an overall retail banking technology refresh and the introduction of a service-oriented architecture. In addition to meeting compliancy requirements, we also wanted to have a single view of customer activity across all interaction points, including cards. We felt that the time and expense required to achieve this on our current platforms was not worth the investment,"

said John Loomis, CIO, Arab National Bank.

"After conducting a detailed review of suppliers, we chose Postilion and Dynamic Card Solutions (DCS) due to their extensive global experience and the close match of their solutions to our requirements. The key factor that drove our choice was ease of integration with our core banking platforms across multiple channels."

Loomis added: "Postilion's Middle East team was highly responsive to our requirements and with their support, we are confident of a successful implementation. Postilion has a proven track record of short implementation timescales and their solution's SOA capabilities, coupled with the ability to quickly develop new service extensions, will support our growth objectives."

"Cards issued by financial institutions in Saudi Arabia need to comply with EMV, SPAN 2, and PCI DSS standards which are aimed at improving security and reducing fraud risk. Arab National Bank's deployment of Postilion not only provides a simple route to this compliance, but also differentiates the Bank from its competitors," explained Steve Kirrage, Senior Vice President and General Manager, Postilion Middle East. By moving to an open system and integrating its channels, Arab National Bank will benefit from having a single view of its customer activity."

"We are delighted to have been selected by Arab National Bank as their EMV instant issue and PIN change solutions provider. Their decision validates our continued commitment to innovation," said Spencer Clark, director of international markets for DCS.

"By partnering with Postilion to deliver a fully integrated solution, we have developed a package that sets the standard for EMV instant issuance. As EMV adoption continues, financial institutions recognize that implementing instant issuance is the ideal way to increase both customer service and profitability."