This award is given to associates who exemplify the Spirit to Serve philosophy, displaying exemplary commitment to quality service and customer satisfaction. The Spirit to serve lies at the heart of Marriott's core values and culture.
Bruce Andrade is one of the pioneering Restaurant Managers of Spice Island, the original buffet concept and market leader in this category in Dubai with 6 live cooking stations which opened in 1992.
Andrade has reaped many awards for his consistent excellent customer service such as Outlet Manager of the Year during the 2006 Hotelier Awards for the Middle East region as well as Manager of the year at the Renaissance Dubai Hotel during the same year.
His leadership in handling Spice Island contributed to the hotel's winning the Marriott Hotel's and Resorts Food & Beverage Award of Excellence for the year 2005 - International Lodging category. Spice Island has also won the What's On magazine's 'Favorite International Restaurant' during the years 2002 and 2007.
Andrade who has been in Dubai for 20 years and knows not only the market but also his guests by heart - their names and preferences. Guests described Bruce as a person with a 'can - do' attitude and hospitable since they feel as if they are treated as part of his family.
Professionalism, passion and the highest level of hospitality are only a few comments of Spice Island's guests who send commendation letters for his exceptional service. He has amassed a big collection of captain coins from the US Navy captains - gifts of appreciation from his loyal guests who call him to reserve tables even before coming to Dubai.
One of Spice Island guests, Kathleen Cornwell- Mohseni, Director of GITS Global Ltd. in the USA wrote on her commendation letter , "Your selection of Bruce Andrade to head up your Restaurants Division was outstanding. His careful, thoughtful oversight and management of Spice Island are commendable. Together with his team, they provide your customers 'first-class' services and some amazing, tantalizing food selections."
On average, Spice Island's team satisfies over 300 international guests per day. Going the extra mile is part of their daily routine. When asked about his guiding philosophy, Bruce Andrade says, "Have a passion for whatever you do and do it from your heart." This is also the secret to his long and successful career as a multi-awarded Restaurant Manager at Spice Island.
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Renaissance Dubai Hotel's Bruce Andrade receives Marriott Spirit to Serve Award
- United Arab Emirates: Tuesday, February 17 - 2009 at 16:48
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Renaissance Dubai Hotel's Restaurant Manager for Spice Island, Bruce Andrade was recently awarded by Marriott International the Spirit to Serve Award.
from left to right are: Bruce Andrade (third from left) with Andreas Wissdorf, Marriott International's Area Director of Operations, Middle East and Africa, Francisco Giles, General Manager of the Renaissance Dubai Hotel, Tuni Kyi, Senior Vice President for International Operations, Marriott International Lodging and Hassan Yazbek, Renaissance Dubai Hotel's Director of Food and Beverage.
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Posted by Rana MesbahTuesday, February 17 - 2009 at 16:48 UAE local time (GMT+4)
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About Renaissance Hotels & Resorts:
Renaissance Hotels & Resorts is an upscale brand providing full-service accommodations with local flair to discriminating business and leisure travelers at more than 140 properties in 28 countries. The brand's presence is strong in the U.S. and worldwide, with approximately half of its properties in North America and half throughout Europe, South America, the Caribbean, the Middle East and Asia.
For more information, please contact:
Yasmine C. Hidalgo
PR & Marketing Communications Manager
Renaissance Dubai Hotel
P. O. Box: 8668, Dubai
Tel: +971 4 2625555
Direct: +971 4 6088006
Fax: +971 4 2686511
Renaissance Hotels & Resorts is an upscale brand providing full-service accommodations with local flair to discriminating business and leisure travelers at more than 140 properties in 28 countries. The brand's presence is strong in the U.S. and worldwide, with approximately half of its properties in North America and half throughout Europe, South America, the Caribbean, the Middle East and Asia.
For more information, please contact:
Yasmine C. Hidalgo
PR & Marketing Communications Manager
Renaissance Dubai Hotel
P. O. Box: 8668, Dubai
Tel: +971 4 2625555
Direct: +971 4 6088006
Fax: +971 4 2686511
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