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"In today's competitive landscape, it is crucial to address the increasing expectations of customers by delivering products and services that will earn their loyalty and retention," said, Abdul Kareem, General Manager, ALTA. "That is why Galileo is our preferred GDS."
Under the multi-year agreement, ALTA will subscribe to Galileo's world-class IT platform, backed by state-of-the art technology and a new direct, round the clock support network for travel agents in the UAE.
Rabih Saab, Vice-President, Middle East, Travelport GDS, said:
"ALTA is an important win for Travelport GDS as it reinforces the continued popularity of our Galileo product offering among UAE travel agents and the appreciation for our new, highly dedicated support structure."
As one of the first travel agencies to set up operations in Dubai, ALTA has a strong history in the region and a loyal customer base. After 44 years in business, the agency boasts a broad portfolio spanning holiday, travel, tourism and cargo services.
With new infrastructure firmly in place and unmatched local experience, Travelport GDS is ideally positioned to help travel agencies streamline their operations and compete more effectively.
Since the launch of the company's direct Galileo operations for travel agents at the beginning of the year in the UAE, Saudi Arabia, Egypt, Travelport GDS has been steadily reinforcing its position as the preferred GDS provider in the Middle East.
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Posted by Siba Sami Ammari
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