CTS scale up to new heights with ISO/IEC 27001:2005 certification

Cupola Teleservices (CTS) was established in 1999 and has been a pioneering force in the Middle East Contact Centre /BPO industry. It's headquartered at the DOZ (Dubai Outsource Zone) with the current operational capacity well over 350 seats.

"The information Security Management System is applicable to the management of the secure IT infrastructure and environment to support business processes of Cupola Teleservices," remarks, Humaira Majid Chief Operating Officer, CTS.

"This certification is a great testament to our core business values and represents a central commitment of putting the customer first at the heart of our corporate strategy," added Mr.Kazim Awan, CEO CTS.

CTS continue to provide its services to its clients and their customers regardless of geographical barriers. Their past and present client base spreads across the entire Middle East, Europe, North Africa and Pakistan.

As explained by Sajjad Hamid, Director Sales and Marketing, "Today, CTS is the preferred outsourced contact centre services provider and business partner of a large number of 'Blue Chip' corporate multinationals and Fortune 500 companies."

He further added that "We are proud to be associated with some of the world's best companies and this certification will simply reinforce our customers continued faith in our services."

CTS's technical infrastructure is specifically designed for local/ non-local based customer environment.

As per Aurangxeb Ali, Chief information security officer CTS, "Our hardware caters to multiple protocols and is compatible with various platforms. Physical geographical distance is irrelevant in terms of data and voice connectivity - we have an extensive work experience on integration of data and voice hardware to enable a transparent switchover and exchange of communication. By being awarded this recognition we are pleased to announce that CTS is perpetually & fully committed towards the integrity and security of customer /client data and information."

"CTS's mission and focus are centred on providing the highest quality service levels to our clients. Similarly, we place emphasis on professionalism and integrity, both within our organization, and during our external and customer contact process.We are proud of our portfolio of blue-chip clients and are confident that CTS' personnel and technology are ideally equipped to set-up, implement and manage the Contact Centre requirements for our clients," he added.

"We offer a range of Customer Relationship Management Services (CRM) and Business Process Outsourcing Services (BPO) to a large number of blue-chip multinational clients across various industries via inbound and outbound telephonic, Internet, e-mail, fax and mail contacts," he concluded.