Rayes explained that professional outsourcing is key to customer's satisfaction leading to improved retention levels and subsequent healthy revenues.
SolexPlus is a professional customer relationship management company which has been set up in Jeddah by Saudi investors to provide world class customer service experience for leading organizations in Saudi Arabia and across the region.
The company operates the largest and most technically advanced contact centre in the Gulf spread over 5,600 square meters centre and accommodating 600 active seats in a single shift. As per the technical and operational partnership which SolexPlus signed with TeleTech, the global BPO leader, the Jeddah centre was designed, equipped and operated according to the standards which TeleTech adopts in its centers around the world.
"Our technical and management teams provide clients with effective solutions based on their knowledge of home markets and the best international industry practices.,"
said Rayes and pointed out that SolexPlus' integrated solutions enables clients to offer superior customer management programs in the fields of customer care, tele-marketing/ sales, development and training of human capital in addition to support for back office processes.
Posted by Rima Ali Al Mashni
