Dubai Public Prosecution adopts Dubai eGovernment's SMS service

Users can simply send an SMS containing data on the nature of the query, such as the case type, date and serial number, at a nominal cost of 60 fils per text.

The service is part of Dubai eGovernment's strategy of providing government information and services through its online portal, which offers a range of electronic services such as ePay, eLearn, and eHost, among others. The SMS feature is among the innovative electronic solutions developed by the Department to improve the quality of electronic services. The new service is currently undergoing its initial phase, which is limited to the Judiciary and Public Prosecution areas, but is expected to expand to include many other government authorities in the near future.

Ahmed Bin Humaidan, Director General, Dubai eGovernment Department, said:

"We continue our quest to provide innovative solutions and high-level services that complement the ongoing transformation of Dubai as a global economic hub. The provision of online service platforms, in a society where speed and efficiency are key elements to achieve success, is an important step to achieve sustainability and support the emirate's development process."

Commenting on this step, Isam Isa Al Humaidan, Dubai's Attorney General, said, "This move is the beginning of a new phase in the provision of judicial services in view of its role in facilitating legal procedures, reducing the time taken and minimizing general costs, which contribute to strengthening the national economy and promoting social development in Dubai and the UAE in general. We have also adopted this service to support our future plans to upgrade our services to the highest global standards, in line with Dubai's march towards development and electronic transformation."

"Through our online portal, www.dxbpp.gov.ae, we facilitate online inquiries on cases, registration of applications and many other services that expedite and simplify procedures through the use of the latest technologies, with the aim of achieving our goal of easing the lives of people and businesses interacting with the government," he added.

Meanwhile, Thani Abdulla Al Zafeen, CEO, Dubai eGovernment Department, said, "It is because Dubai is a regional pioneer in applying eGovernment systems that we are committed to further developing our services and adopting world-class standards to keep pace with the rate of growth and development in the region and throughout the world. The launch of this new service complements the e-transformation process, which we initiated when we began operating in 2001. We certainly will work in the coming period to expand the service to include various other areas."

Dubai eGovernment's comprehensive web portal, www.dubai.ae, allows citizens, residents, visitors and businesses access to electronic services which include among others payment of municipality fees, visa application for relatives, health card renewal, company registration, and payment of RTA fines.