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Wednesday, December 2 - 2009

Insights scoops 'Trainer of the Year 2002' Award

  • United Arab Emirates: Monday, March 03 - 2003 at 09:57
  • PRESS RELEASE

At the recent Global Training Centre (GTC) 2nd Anniversary celebration, and graced by His Excellency Dr. Khalid Al Khazraji, Undersecretary, Ministry of Labour & Social Affairs, INSIGHTS' Brownell O'Connor won the prestigious '2002 Trainer Of The Year Award' in recognition of his outstanding performance in the delivery and impact of Call Centre training programmes for GTC clients.

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Commented Brownell on hearing the news, "without doubt this is the most exciting honour that has ever been bestowed on me professionally, and I will cherish this award proudly for many years to come. I'm particularly grateful to all the wonderful people at GTC that I've had the pleasure of working with over the last year and I am honestly say that I enjoyed each and every day I spent working there. I also send a big thank you to all my students, and applaud them for all the enthusiasm and commitment that they shared with me over the last year".

The GTC "Trainer of the Year" award is a unique accomplishment and one that goes to the heart of any learning situation for it is judged solely by the students themselves and not the instructor's peers. According to Abdulqader Al Khaja, General Manager of GTC, "the judging of the award is a totally objective process. As part of GTC's quality assurance processes, each and every student on a GTC course has to complete a course evaluation form; part of the feedback includes rating the performance of the instructor. At the end of the year we average out the performance scores for each instructor, and see who comes out on top. For 2002, his first year with us, Brownell was the student's number one choice"

Added Dominick Keenaghan, President of INSIGHTS, "I complement GTC on the training quality control processes they have set up and in celebrating individual achievements like this. INSIGHTS was not aware that this type of evaluation was going on, but given the feedback we have received on Brownell's performances in other training situations, this prestigious award is not a total surprise. What is especially pleasing though is that as GTC is renowned for its high standards of training delivery, that INSIGHTS has been able to meet and exceed those expectations. It certainly validates the approach that INSIGHTS takes to delivering on its assignments, and it will also help us in many other situations where clients need to know they are dealing with a proven performer".

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About INSIGHTS
INSIGHTS is a Dubai-based company that is championing the cause of call centre development and evolution in the Middle East. Through a synergistic mix of educational and networking experiences encompassing conferences, exhibitions, seminars, publications, training, e-learning and certification, INSIGHTS provides the knowledge, skills and competencies that regional organisations need to dramatically improve their business performance through superior customer-interacting strategies. For further details, contact Dominick Keenaghan on +971-4-3329211 (mobile 050-6595406) or email . For more see www.insights-me.com

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