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LG have unified all its SVC centers in Lebanon into one operating room with a unified number 1273.
The launch ceremony held at the call center's premises located at LG offices in Beirut, was attended by media representatives and LG local agents: Brothers Electronics, Computer Echo and Class, in addition to LG executives and representatives in the region.
The Call Center is a dedicated resource designed to provide LG customers throughout Lebanon with expert, free and effective frontline technical help and advice on using LG technologies.
Mr. Tae-Ick Son, LG Levant SVC Manager, said:
"LG has listened to the needs of the Lebanese customers and delivered a new technical assistance and innovative support service. It is a strong indication of LG commitment to Lebanon"
He continued: "We aims through this initiative to enhance the image of LG as a company who cares about serving its customers at anytime. We just want to provide them with high-quality customer support in order to make their lives good easier".
The Call Center which will be based at LG offices in Beirut will provide a vital resource giving access to a peer-based team of technical experts drawn from within the technology sector.
The Call Center will also provide prioritized access to LG's own technical support team for complex issues that require escalation. And it will operate in compliance with LG international quality service guidelines.
Mr. Elie Chehade, LG Electronics Beirut Country Manager, explained: "The fast friendly Call Center representatives are at LG consumers' service with the following: providing a high level of personalized customer service and receiving complaints, comments and suggestions"
He added: "In addition to providing technical support, the Call Center will also enable agents to share information and best practices. Thus evaluating customer satisfaction and upgrading performance".
From his end Mr. Abdul Kafi Mounajed, LG Lebanon SVC Manager said: "Since its creation, LG has worked hard with its agents to expand and improve its service quality. The Call Centre is the latest step towards more collaboration between the company, its agents and its consumers, designed to achieve improved services and deliverables, increase knowledge and best practice sharing".
He added: "LG has proved the leadership in sales during the past 10 years and now it is proving again that it can be number one in service as well".
LG has taken vital experience from previous similar offerings in the region and from customer feedback, to develop what is considered the 'best solution'. It will pay specific attention to ensuring that its high standards are maintained and it will continually seek to better meet the needs of the local sector.
Posted by Rima Ali Al Mashni
