Altitude Software receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine

Notes and media contacts

About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction (Altitude uCI) product line.

Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners.

Altitude Software has 18 Offices in four continents. Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact center market in those regions. Customers include National Bank of Abu Dhabi (UAE), The Etisalat Contact Center (UAE), HSBC/The Saudi British Bank (KSA), American Express (KSA & Bahrain), Abu Dhabi Islamic Bank (UAE), BankEuropa (Turkey), La Poste Tunisienne (Tunisia), InfoCall (Bahrain), Atento (Morocco), Ahli United Bank (Bahrain), Emaar (KSA), Pizza Hut (KSA), Advancia (Tunisia), Airmiles (UAE), and Yemen PTC. www.altitude.com
About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.

About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast, TMCnet reaches nearly $1m unique visitors each month. TMCnet serves as many as 3m unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (Quantcast is an independent Web site that monitors U.S. Web traffic)

For more information please contact:

L. Lisama Del Rosario
Phone: +971 4 391 8880;

TMC Contact:
Jan Pierret
TMC
203-852-6800 ext. 228