The study, the first of its kind to be carried out for a car rental company in the UAE, covered all aspects of Hertz' car rental procedure, and showed that the overall customer satisfaction level was 94.7 per cent. The survey will now become a regular tactic in the company's ongoing bid to enhance car rental service standards.
"Listening to what our clients say is the best way to critically assess our performance," said Bob Farrow, general manager of Hertz UAE, which is part of Al-Futtaim Sons and operates 13 car rental branches across the country. "We're happy with the findings of the first survey, and will do these on a monthly basis to monitor customer satisfaction levels and identify areas where we can improve."
Hertz UAE has an ongoing policy of fleet expansion to ensure a wider range of new, low mileage vehicles. Cars like the recently introduced Lexus LS 430 are fully insured and undergo a 40-point quality check-up prior to rentals. Round-the-clock back up and support service is also provided.
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Car rental users say Hertz scores high in the UAE
- United Arab Emirates: Thursday, March 06 - 2003 at 12:50
- PRESS RELEASE
An independent survey carried out on behalf of the company revealed that 98 per cent of customers experienced no mechanical problems with their cars, while 90.2 per cent praised vehicle cleanliness and 96.1 per cent commended Hertz staff courtesy.
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Hertz is the world's number one car rental company and operates from approximately 7,000 locations in more than 150 countries. In the Middle East, Hertz is represented by franchise operations in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, the UAE and Yemen and by general sales agents in Saudi and Bahrain.For more information, please contact:
Tony Lewis / Nadine Storgaard / Vesela Todorova
Total Communications
PO Box 53009
Dubai, UAE
Tel: + (9714) 3369909 Fax: + (9714) 3369905
Posted by Anne-Birte Stensgaard, News EditorThursday, March 06 - 2003 at 12:50 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Wed Sep 10 2003.
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