Dubai Trade stresses client satisfaction through meeting with AMI Middle East

Senior AMI officials conveyed their appreciation to a Dubai Trade delegation led by Mahmood Al Bastaki, Director of Dubai Trade during a meeting at the freight forwarder's headquarters in Jebel Ali.

The delegation, which included senior officials from DP World, Jafza and Dubai Customs, held discussions with Vincent Hachez, Managing Director of AMI Middle East LLC, and other senior AMI officials, as part of Dubai Trade's ongoing customer outreach and service programme to assess and respond to their feedback on the various online services it provides.

The talks covered the electronic payment services Dubai Trade provides through its portal to facilitate online transactions between AMI Middle East and leading Dubai World entities such as DP World, the Jebel Ali Free Zone and Dubai Customs. The portal is also host to Dubai Multi Commodities Center.

Mahmood Al Bastaki, Director of Dubai Trade, said:

"Our meeting with AMI Middle East LLC has provided Dubai Trade with another opportunity for a self-evaluation of performance. AMI is a highly experienced freight forwarding group that has been part of Dubai's trading sector for a long time. As a major client and frequent user of our services, AMI's feedback is of great value for Dubai Trade. The meeting helped us learn about the client's specific needs and suggestions for service enhancement. Such interactions are vital for us to keep pace with the changing trends in the market."

Vincent Hachez, Managing Director of AMI Middle East LLC, said:
"Our meeting with Dubai Trade was very fruitful. AMI Middle East would like to thank Dubai Trade for this opportunity where we could discuss the online services and put forward suggestions that will help us in our business. As a leading group in the freight forwarding industry, AMI uses Dubai Trade's online payment services very frequently in its global transactions. We congratulate them for the excellent quality and user-friendliness of the portal."

AMI uses Dubai Trade's online platform for a range of services, including E-services at Jafza, DP World and Dubai Customs, covering logistics, air freight and surface transportation.

Dubai Trade stepped up its customer outreach programme last year with regular direct meetings with clients aimed at enhancing customer satisfaction and to ensure speedy and efficient trade flow.

AMI has been active in the freight forwarding business for over 100 years, and has its own unique network of subsidiaries spread out all over Central and East Africa. The group has diversified into other trade lanes and has become a leading NVOCC/ groupage operator between UAE and Europe, Canada, Middle East/Indian Subcontinent and Far East.

Dubai Trade has developed its innovative concepts to the level of becoming a key player in Dubai's trading sector. Constant upgrading keeps its services at pace with the changes in technology. By covering the end-to end supply chain, Dubai Trade brings together into a single community a vast majority of companies that interact with Dubai's ports, customs DMCC and the free zone.