Hertz UAE puts car rental users in the picture

Specially-trained Hertz UAE personnel will now use digital cameras to record the condition of all cars prior to rental, making sure customers receive their vehicles in immaculate condition, and are not liable for any damage they did not cause.

"Apart from making vehicle check out much easier, the new procedure will also sustain a relationship of mutual trust between us and our clients," said Nitin Sapre, sales and marketing manager for Al- Futtaim Sons, the Hertz franchisee for the UAE. "This is part of our commitment to provide the best, and fairest, car rental services in the market."

The new initiative will be first introduced in four out of 13 Hertz branches throughout the UAE, including the branches on the Airport Road in Dubai, at Dubai International Airport, at Jebel Ali Free Zone, and on Al Falah Street in Abu Dhabi.

Hertz UAE recently put its customer-facing staff through an intensive service training programme to help employees deal with challenging situations, boost their understanding of customers' perspectives and expectations, and strengthen their rapport building principles and questioning and listening techniques.


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