Wasl to open additional customer service centres in 2009 across Dubai

Wasl's initiative comes as part of its endeavour to keep pace with its prolific business activities and better serve its existing customers.

The announcement marked the first anniversary of the Umm Hurair Customer Service Centre that was established to consolidate customer services among residential and commercial clientele.

Saeed Al Hilli, Branch Manager, Wasl Customer Service Centre - Umm Hurair, said:

"We are delighted to complete one year of successful operations and the implementation of initiatives that continue to streamline our business processes and improve our service capability to our customers."

Wasl's Umm Hurair centre, which offers services through the week from Saturday to Thursday, offers comprehensive property management solutions, including the processing of new lease applications, lease renewals, issuance of 'no objection letters' to tenants, as well as receiving maintenance requests.

Al Hilli added, "Our customer service representatives also handle enquiries about current and new inventory in our upcoming projects. Wasl's call centre '800Wasl' addresses similar queries, demonstrating the organisation's commitment to facilitate improvements in its channels of communication and service delivery to its customers."

Maintaining a clear focus on its core business interests, Wasl is currently updating its website to include a dedicated section on Property Management. Providing information on all upcoming projects including both commercial and residential that will be available for lease, the website will also feature downloadable forms, frequently asked questions and location maps for Wasl's Customer Service Centres.

In line with its earnest endeavour to grow as the choice asset management provider, Wasl has also developed a 'Tenant Handbook' that will soon be available across all Customer Service Centres.

Wasl's leasing services include leasing of residential apartments and villas, as well as commercial units such as offices and retail outlets. Wasl also provide staff accommodation, light industrial and warehousing units within Dubai.