Toshiba launches Middle East call centre

The call centre provides service and help for consumer in both Toshiba hardware and basic pre-installed software support fields.

"Toshiba constantly engages in enhanced quality of service to offer more benefits to our customers, especially in the Middle East. Our customers can expect that Toshiba will continuously provide them multi-level support for all its businesses, such is the aim of our Middle East-based call centre,"

stated Pieter Ickx, Toshiba Vice President for EEMEA.

The Toshiba call centre offers an extensive service over 24 hours a day and 7 days a week, processing inbound support calls catering to technical information, technical debugging and assisting clients in troubleshooting. Toshiba customers are ensured that they will speak to the right technical person every time they call through. Toshiba call representatives are highly trained on Toshiba products' technical information, functionality and usability.

Agents are capable of providing a high level of phone-based problem solving support before customers consider any on-site intervention. The multi-lingual, qualified agents support Toshiba in an efficient escalation procedure and delivery of total customer satisfaction.

Toshiba has assigned a dedicated service manager in the person of Binu Thomas, Regional Service Manager for Toshiba Gulf Computer Systems Division. "The Toshiba call centre has advanced computer technology with a fully equipped Toshiba laboratory that aids our agents in technical issues and problem solving" adds Thomas.

"With the launching of our call centre, Toshiba proves to expand its breadth and takes a further step in catering to all our market segment's needs. Toshiba is keen on reinforcing its after sales service, thereby cementing customer's trust for the brand," furthers Santosh Varghese, Regional General Manager, Toshiba Gulf Computer Systems Division.