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The importance of customer service to Bahrain Air is illustrated by the fact that they placed staff from a wide variety of fields on the course - all front line staff including, managers and all cabin crew, based on their functional responsibilities. At Bahrain Air we have a genuine determination to set new standards in customer service.
"In my opinion, the keys to good customer service are firstly an organization that understands its importance, this might seem obvious but not every company does understand it, and secondly the organization makes sure its staff receives appropriate training to deliver the excellent services to its valuable passengers,"
says Mr. Ahmed Albanna Bahrain Air's Manager Human Resources & Support Services.
"Therefore, as part of our human resources strategy, we have embarked on a series of major initiatives to train and equip our staff members with Customer service training program and other essential management skills so that they can contribute to the success of the company," he continued.
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Posted by Nadeen El Ajou
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