The training, conducted by Emirates Post's Training and Development Centre, covered topics like customer psychology, selling cycle, persuasion skills and tackling difficult customers.
"In today's service organizations, one of the most important tasks is to raise customer service standards consistently. Our Training and Development Centre has devised elaborate and focused training programs that cover every aspect of customer service," said Ibrahim Bin Karam, CEO of Emirates Post. "We expect the participants to emerge with stronger skills and greater motivation to serve customers."
Similar training programs were conducted earlier for employees of Ras Al Khaimah Central post office, Sharjah Central Post office, Al Ain Central Post Office, and other zones of Emirates Post.
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Emirates Post Zone 2nd staff complete training program in customer service
- United Arab Emirates: Wednesday, June 03 - 2009 at 15:34
- PRESS RELEASE
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As part of its ongoing efforts to raise staff efficiency and service standards, Emirates Post organized a ten-day training program in customer service for the staff of the 2nd Postal Zone.
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Posted by Rana MesbahWednesday, June 03 - 2009 at 15:34 UAE local time (GMT+4)
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