Dubai Government departments to launch a series of online services

Dubai, UAE
Visitors to the Dubai e-Government stand will be able to view and test the hundreds of services now available online for the members of the public and the business community, from various Government departments.

Among the 19 departments demonstrating their online services at the e-Government stand at GITEX are Department of Economic Development, Dubai Police, DEWA, Department of Health & Medical Services (DOHMS), Dubai Development Board, Dubai Municipality, Civil Defence, Department of Civil Aviation, the Land Department, Dubai Transport, Awqaf & Islamic Affairs, Real Estate Department, Ministry of Labour and Social Affairs, Dubai Chamber of Commerce & Industry, DTCM and Information Department. The Ministry of Labour and Social Affairs and Dubai Naturalization and Residency Administration (DNRD), Ministry of Interior, are also key participants in the event.

"This is the first joint promotion of government departments under the Dubai e-Government umbrella to showcase the e-Services available on the e-Government portal www.dubai.ae," said Salem Al Shair, Director e-Services, Dubai e-Government. "It is a matter of great pride for us to bring so many key departments under one roof. Their presence reflects their commitment to fulfill the objectives of Dubai e-Government to automate and integrate services as part of Dubai's ultimate goal of creating a wired community fully equipped to conduct government transactions electronically. We are about to see a wider adoption by government departments of the hosting facilities and other enhancements being offered by Dubai e-Government to enable them to serve their customers more efficiently."

Visitors to GITEX will be able to see at first hand the many services and innovative products offered by government departments through the e-Government portal.

DOHMS, the first government department to demonstrate the benefits of full integration with the Dubai e-Government portal and e-services hosting facilities, will highlight online renewal of health cards and medical permits.

Dubai Municipality will highlight e-Services in lab testing results of Dubai Central Labs, food control health certificates, clinic health certificates, veterinary certificates, online statistical information, building services, Geographical Information System, parking fines inquiry, revenue collection, recruitment services and hazardous waste disposal.

Dubai Land Department will exhibit its online services such as request for parcel plan, update ownership information, locating a parcel, letter of ownership, real estate agent index and land transaction index. Dubai Transport will focus on its Interactive Voice Registration (IVR) system, Public Booking Terminal system, online booking and lost & found service. The Awqaf & Islamic Affairs Department will offer Fatwa, complaints, search service for mosques and scholars, library of religious books and Al Diya magazine.

Real Estate Department will highlight its online services such as leasing of apartments and property; renewal and termination of contracts, business services, recruitment, advertisements and Government services.

Ministry of Labour and Social Affairs will feature electronic processing of employment licenses and work permits, electronic filing of changes of employee's particulars and follow-up of cases filed with the labour inspection department. Dubai Chamber of Commerce and Industry will highlight Certificate of Origin, Events and updating of member's details.

"The participation of government departments in Dubai in GITEX as part of the Dubai e-Government stand consolidates our efforts to project the www.dubai.ae portal as the main gateway to access any service of any government department," said Al Shair. "The portal is entering an important phase in which the government departments will migrate to more efficient payment systems and more innovative ways of categorising services to ensure the success of the e-Government project which has adopted best-of-breed technologies to bring about a revolution in the way people interact with the Government."

Dubai e-Government is for the first time bringing private companies to exhibit their products as part of its stand at GITEX. The participating companies are Sakhr, Wipro Ltd, BusinessOne, ViewArabia.com and PlanetAsia.


Dubai e-Government is a pioneering initiative in the region to provide online services across the spectrum of corporate and community life in the emirate. It also has a vision to integrate individually automated government departments under the single umbrella of the e-government initiative, thus empowering employees across lines of businesses and levels of government, besides facilitating the lives of citizens and customers of the government. Dubai has taken a lead in the region in deploying e-government applications and is among the first few governments in the world to provide such integrated services to its citizens. The e-Government portal (www.dubai.ae) is a single contact point masking the complexity of the bureaucratic procedures, and guiding access to all services in the easiest possible way. In addition, the e-Government initiative seeks to improve and enhance procedures by maximising the benefit from technology, so that users from all walks of life will be able to utilize the portal for their specific needs with considerable ease.

For further information, please contact:

Sudha Chandran
Senior PR Account Executive
Orient Planet, PR & Marketing Communications
POB 23345, Dubai UAE
Tel: 00 971 4 3988901,Fax: 00 971 4 3988941
Website: www.orientplanet.com

Or

Yousef Khalili
Community Outreach & Marketing Manager
Dubai e-Government
Tel: 00 971 4 3190302, Fax: 00 971 4 3304333