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The Head Of e-channels Department of SIB, Jassem Al Baloushi, said
"Winning this award reflects the leading status of Sharjah Islamic Bank in the banking sector on Middle East level. We are proud of this addition to the achievements of SIB, as it rewards our commitment and dedication to continuous investment in the promotion of customer service."
He further clarified that among hundreds of participants, the bank was nominated for the award in five categories, knowing that 3 to 5 participants are to be nominated for each category. Therefore, the nomination for one of these awards is considered as an achievement in itself; due to the strict requirements and the big number of participants in this regional award.
"Sharjah Islamic Bank pays high regards to customer service and satisfaction, and we have recently been investing in the latest technologies of phone banking which resulted in the enhanced (Nebrass) service, to provide quality services to customers as soon as possible. We also seek to provide the latest training programs for our staff, with a view to ensuring the highest level of customer service through innovation and commitment to quality and excellence", Al Baloushi added.
After receiving the awards, the Head of SIB's Call Center, Walid al-Amoudi, commented, "This achievement highlights the success of our endless endeavors to meet the growing demand of our customers, who are accustomed to the highest levels of customer service. We are proud of the efforts of all bank employees and we will continue to provide new ways and innovative solutions that will enable us to improve customer service even more."
It is worth mentioning that Sharjah Islamic Bank has won numerous awards this year and in previous years, including the Dubai Quality Award and the Sheikh Mohammed bin Rashid Al Maktoum Business Award for the year 2008. And the Sharjah Economic Excellence Award for the third consecutive time.
Posted by Rima Ali Al Mashni
