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More than 450 people from the business community attended the event at which winners of the Dubai Quality Award (DQA), Dubai Human Development Award (DHDA) and Dubai Service Excellence Scheme (DSES) 2008 shared their best practices in quality management and service excellence with potential applicants of the awards.
"Share Best Practice 2009 comes in line with Dubai Government's commitment to further strengthen quality and excellence, and introduce global best practices across all economic sectors of the Emirate. Dubai's economic fundamentals encourage companies and corporations to compete among themselves to adopt best practices and deliver quality services and products to further gain investor trust,"said Khalid Al Kassim, Deputy Director General for Planning and Development at DED.
"The Department of Economic Development continuously works to enhance Dubai's competitiveness by partnering with the private sector to strengthen the quality of products and achieve the highest levels of customer satisfaction. DQA, DHDA and DSES have strengthened the culture of quality and excellence in Dubai's business community. They had a very positive impact on an increasing number of private companies and individuals who participate in the awards' processes, thus, also enhancing their role in economic development," added Al Kassim.
"In line with Dubai Quality Group's objective of spreading quality in the business community, Share Best Practice Conference & Exhibition serves as a very cost-effective platform to benchmark and benefit from the best practices of leading organizations in the UAE," said Dr Wafi Dawood, Chairman, DQG.
"The conference has been successfully running in the past years by promoting the best practices of Dubai Quality Award winners. A major highlight this year is that the event has further expanded by bringing together the winners of Dubai Human Development Award & Dubai Service Excellence Scheme,"added Dr Dawood.
The full-day event had four sessions with many of the DQA, DHDA and DSES 2008 winners presenting a selected best practice to the audience. His Excellency Awad Khalifa Al Darmaki, General Manager of Al Ain Municipality, and Mr Reg Athwal, author & international speaker, were among the keynote speakers at the conference.
Presentations were made by the winners of DQA 2008 including Dubai Healthcare City, Sharjah Islamic Bank, Abu Dhabi Gas Liquefaction Company Ltd (ADGAS) and Dubai Properties; and winners of Dubai Quality Appreciation Programme (DQAP) including Amana Steel Buildings Contracting Company, Al Rostamani International Exchange, Joy Alukkas Jewellery, Associated Constructions & Investments Company (ASCON), DAMAS, The Kanoo Group-Power & Industrial Projects Division and India Club.
Participants from Dubai Human Development Award included Dubai Ports World - DP World and Dubai Electricity & Water Authority (DEWA), and UAE Exchange from the appreciation program. The list of participants from DSES included MARINA Exotic Home Interiors and DUNE.
At the conference, Mr Khalid Al Kassim and Dr Wafi Dawood honoured young business leaders, who have achieved a strong track-record in best practices and for their contributions to quality management practices.
Sheikh Mohammad Bin Abdullah Al Nuaimi, Director General of Ajman Free Zone Authority (AFZA), Major Fahad Al Muttawa, Dubai Police; Hani Hossni, Abu Dhabi Distribution Company; Mohamed Sharaf, Dubai Asset Management; Shamma Al Rahmah, ENOC; Ibrahim Salman Al Hammadi, Ajman Municipality and Planning Department; Muna Aldhabbah, Prime Mister's Office and Ali Fadhlani, Dubai Holding received the honours.
His Excellency Awad Khalifa Al Darmaki opened the conference with the first presentation entiled 'The engine of leadership of Al Ain Municipality,' where he focused on leadership. Mr Reg Athwal's presented on 'Unleash Your Quality DNA - Putting the Quality into Talent Acquisition to Achieve High ROI in Tough Times' focused on meeting the challenges of the global financial crisis.
Posted by Rana Mesbah
