Dubai Customs incorporates Sign Language and 'Braille' in two new CSR initiatives

Mr. Mohammed Faraj, Director of Client Management Department at Dubai Customs, said:

"These two initiatives are inline with Dubai Customs' Social Responsibility and its ongoing concern for all society members. They also reinforce the communication ties between the department and the community as they help it provide the highest quality of services to everyone. Consequently, the Client Service Management at DC has cooperated with the Training and Assessment Center to organize ongoing workshops for employees from different sectors and divisions to teach them the basics of Sign Language."

Faraj added, "Fifteen inspectors and employees from the concerned DC departments will partake in the course which will be conducted by specialists. The trained staff members will be able through the course to deal with many hearing impaired clients heading to the UAE through Dubai Int'l Airports and customs ports on a daily basis. Being part and parcel of the society, they deserve as good of a service as everyone else."

Mr. Mohammed Faraj has expressed Dubai Customs' appreciation to the Emirates Association for the Blind for the efforts exerted to publish the Charter in Braille; both Arabic and English. He also confirmed that Dubai Customs is keen on reaching out to all society members including the blind or those who suffer from severe vision problems and extend its best services to them.

Dubai Customs has recently launched the Client Service Charter that guarantees the high quality of services provided by the Department including responding to clients' complaints and their enquiries about these services. The Charter also aims at empowering legal trade practices and enhancing clients' trust.