Browse
related articles
Mr. Salem Al Shaya, Assistant CEO, operations, Emirates Post, presented certificates to the employees of the 4th Postal Zone, as well as for best-performing employees from all the postal zones of the UAE at a felicitation function held at Emirates Post head office in Dubai.
"The mystery shopper program has been designed to help Emirates Post upgrade customer service by monitoring employee behavior and customer interaction without the knowledge of the employees. By utilizing the services of a professional company, we can objectively look at our customer care standards and seek ways of upgrading them."
said Al Shaya.
The findings of the mystery shopper team will be used to map out training programs for employees and organize special workshops in areas that need improvement. The mystery shopper program is an ongoing initiative at Emirates Post offices.
Digg
Facebook
LinkedIn
Twitter
Posted by Rima Ali Al Mashni
It looks like you are using a Mac - check out our 
Web Feeds