Etisalat Academy to train more than 500 Omantel employees

In this agreement the Etisalat Academy will conduct a development programme that will support over 500 Omantel employees. This includes staff from Omantel's retail outlets, its call center and enterprise sales departments.

Dr. Ghaleb Bin Saif Al Housani, General Manager Development and Training, Omantel, and David Brennan, General Manager of the Etisalat Academy signed the agreement which states that the Etisalat Academy will train Omantel employees in three key areas - customer service, key account management and call center quality.

Commenting on this collaboration, David Brennan, the Etisalat Academy General Manager said:

"This three month programme will help Omantel rapidly enhance the skills of its employees and sharpen their abilities in the areas of customer service and account management. This will help it to achieve higher levels of customer satisfaction and work efficiency. Our training consultants are ready to go the extra mile to ensure that our partners will attain their business goals."

The course, which will last for three months, will be provided by the Etisalat Academy's own highly qualified training consultants from who will conduct the course in Oman.

Dr. Ghaleb Bin Saif Al Housani confirmed the company's commitment to develop training programs that help its employees to refine their skills and expand their knowledge.

"Our partnership with the Etisalat Academy reflects our commitment to develop relationships with specialised centers and academies that provide training and development programs in business, engineering, telecommunications and IT," Dr. Al Housani said.

"We value the important role that the Etisalat Academy plays in the sector of training and developing skills. The reputation that the Academy enjoys as a regional hub for training excellence was a key factor that motivated us to select them as our partners."