Ajman Bank set to focus resources on branch support and customer service

The bank, which began operations early this year, is taking active steps to shift investment from the central management structure needed to set up the bank to a front-line delivery model better suited to Ajman Bank's development path.

As part of this reorganisation Ajman Bank will see selected business lines merge under consolidated leadership. The marketing department, which will be headed by Mariam Al Shorafa will merge with the retail banking team under current head Maruf Ahmed, while Salem Al Shamsi, currently head of government sector, will merge his division with corporate banking assuming the role of Acting Head of Corporate Banking.

Additionally, and on a temporary basis, the former Head of Finance, Abdul Jamil Mubbashar is to become Acting Head of Risk Management, with the role of Acting Head of Finance assigned to Munib Fazili and Acting Head of Central Operations to Ahmed Ali Usuf.

Finally, Osama Al Hamdani will assume the position of Head of SME Banking, while affluent banking is now grouped under Head of Branches, Ahmed Ismail Al Zarouni.

Recognising talent from within its own team, Ajman Bank has sought to promote key employees with the dedication and expertise to take the business forward, while ensuring that costs are controlled. It is in light of these changes that the Bank was able to accommodate the recent departure of senior management members, with a view to hiring additional staff to support the five branches planned for the coming months.

This shift in resources not only supports Ajman Bank's commitment to creating value for its investors and shareholders, but reflects their community banking model. By investing in their branch network and staff support on the ground, Ajman Bank seeks to enable the better delivery of services to the local communities in which they operate and re-establish the human touch lost in modern banking.

"Over the next few months, we will be heavily focused on hiring and training new staff to manage and deliver branch operations having recently opened in Sharjah and with Abu Dhabi and Dubai branches on the way. During the early phase of the bank's growth we operated with a heavily senior management structure, but now as we accelerate our growth across the UAE, we have different needs as an organisation. Our plan is to encourage emiratization and maximize on the productivity of every staff member, creating value to our customers and shareholders,"

commented Ali E. Alshaqoosh Al Mueen, Acting CEO for Ajman Bank.