HSCS goes extra mile to achieve excellent client service

HSCS was appointed as the official, sole distributor for Psion Teklogix Inc. in the Kingdom of Saudi Arabia in 2008. Psion's product portfolio contains multiple types of wireless technologies, protocols and architectures, offering innovative and customised hardware and software solutions.

Recognising the incredible functionality and flexibility of the product range HSCS's client ordered several Psion solutions from HSCS, with delivery of the products due on the 4th of July 2009. However due to freight lead times, it seemed likely that the delivery deadline would not be met.

Committed to excellent customer service, HSCS' Philippe Lorenzi left immediately for Houston, North America, from Saudi Arabia to pick up the essential units in order for the Psion solution to go live on 22nd of June. He returned on the 25th June with the products - thereby ensuring the client received their order in full, and on time.

"While some may consider these particular actions taken by HSCS to ensure our products were delivered on time and in full exceptional, it is actually an excellent example of our uncompromising commitment to our clients - indicative of what HSCS achieves on a daily basis. High service levels and the "extra mile" are deeply entrenched in every aspect of our business and are the very foundation upon which we operate. This uncompromising service ethos and concomitant ability to provide value added solutions allows the market to choose HSCS as their preferred supplier,"

says HSCS's Chief Operating Officer Mr. Pieter Spaarwater.