RTA trains more than 700 parking attendants

Kawther Kazim, Director of Human Resources and Development, RTA, said:

"This training session is one of the biggest training events organized by RTA in 2009 and comes in the context of RTA strategy to continuously qualify its cadres, and improve the caliber of services delivered to customers."

Kawther added, "The training program covers all employees of Parking Dep't (inspectors, attendants and administrators) and runs for 4 - 5 months. The Dep't has spanned the training over four phases covering assessment, working out necessary development plans, practical training, and follow-up."

She said, "Through these training programs the Dep't is seeking to boost excellence drive and meet the objectives of the RTA, particularly those related to upgrading of services and customer satisfaction. Parking inspectors and attendants will be trained on acquiring skills and practices capable of enhancing the services rendered by Parking Dep't to the public."

Kawther concluded, "Following training completion, HRandD Dep't will measure the impact of this training at certain intervals to ensure that the participants had gained maximum benefit from the training session. RTA is undertaking this training program for Parking Dep't, in collaboration with a pioneer company specialized in training and qualifying human resources."