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Under the terms of the agreement, a complete state-of-the-art, secure, integrated communications solution will be installed throughout Etisalat's offices, including voice communications, VoIP, LAN and VPN solutions. The solution is based on the Alcatel-Lucent OmniPCX Enterprise IP telephony platform and Alcatel-Lucent My Instant Communicator Unified Communications solution.
"Our objective is to provide a unified communications software suite that would offer a state-of-the-art integrated user experience across all communication mediums and devices to our employees in order to enable optimal collaboration across our organization. We would like to help our employees to collaborate and share knowledge in real time while helping simplify organizational communication and improve productivity, job satisfaction and overall performance; and we are confident that Alcatel-Lucent will support us achieving this vision,"
said Essa Al Haddad, Chief Marketing Officer for Etisalat UAE.
The new solution will support 10,000 IP users in a pure VoIP deployment over eight main sites, with 3,500 My Instant Communicator users to enable optimal collaboration with a full integration of existing business applications including complete support for the IBM Lotus Sametime 7.5 environment, accessible from any computer, IP phone or personal digital assistant (PDA). It also comprises integration with the operator's network management platform, contact center and a total of 3,500 fax-server users.
"Etisalat chose Alcatel-Lucent's IP solution to boost the efficiency of its employees, be more competitive and generate new business, hence increase productivity, improve customer relations, and reduce costs," said Venkat Raghavan, General Manager, Al-Futtaim Technologies.
"Alcatel-Lucent is committed to helping organizations like Etisalat transform their operations to become more dynamic and better utilize their networks, people, processes and company knowledge to leverage a competitive advantage," said Jan Zuurbier the Vice-President for Alcatel-Lucent enterprise activities in Emerging Countries. "By deploying advanced IP telephony and collaboration solutions, enterprises not only stand to make immediate improvements to service provision, but they will also gain greater intelligence and insight into their internal processes, helping to deliver further efficiency improvements going forward," he added.
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Posted by Rima Ali Al Mashni
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