"Sun revised the Partner Program in 2007 where the expectation of the Sun Partner community was to ensure that Partners have excellent selling, implementing and service capabilities. CNS stepped upto the mark and made the investment. The results show for themselves," he adds.
"CNS has always invested heavily in technical resources in-house, to ensure the highest level of support is made available to our customers across the UAE,"says Nicolas Barakat, the Senior Customer Service Manager at CNS.
"CNS today has certified Field Engineers who can deploy and support the whole Sun Product Line; Entry, Mid & High level - in both the Server and Storage range. We have sent many of our staff to the technical development center at Sun in South Africa over a number of years which has helped us to achieve this accreditation," Nicolas adds.
CNS's certified Solution Architecting team designs solutions to meet the requirements of Enterprise Customers under the Engage. CNS advisory & professional services product. With 23 years of successful presence in the UAE, CNS recently launched, under the Select!CNS program, many Sun based technologies , where CNS customers can select the right products for the right application. Sun is a key technology provider under this program.
Post sales support is also offered to future proof the Sun Technologies CNS offer under the Advantage!CNS program.
"We developed Advantage!CNS. It complements the traditional SunSpectrum services and adds over is 15 additional services. It is important that we do not just sell OEM support products, but create a comprehensive range of services based on the best practices of all our technology practices and address the specific needs of our Customers,"says Joseph Hanna, Senior Services Solution Architect at CNS.
With the turbulent changes in the market, the services of CNS assure our Customers that CNS will be there for them at all times.
Sun is classed by CNS as a 'Big Five' OEM and is complemented by other products such as Cisco and Oracle. With the Oracle acquisition of Sun drawing closer to conclusion, CNS believes that the open technology approach by Sun will deliver many new benefits to Oracle customers and beyond. CNS is well positioned to leverage its new accreditation level for a more integrated Sun & Oracle technology stack.
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