Empost raises bar on customer service with new interaction channels

Empost has announced the launch of its newest customer care initiative: an E-customer service through info@empost.ae, under which a customer can expect response and action in less than 24 hours. Empost expects to handle up to 100 complaints/queries per day on an average, under the new e-customer care channel.

"Our new E-customer service is a real value addition to our customer care package. We have dedicated high qualified staff to serve customers through the Customer Service channels and solve their issues in fastest possible time. Critical issues will be investigated on the spot for corrective actions by our Quality Team,"

said Sultan Al Midfa, CEO of Empost.

"We have raised the customer service standards by adapting new KPIs and committing to a 24-hour response timeframe to customer complaints with direct contact and follow-up by a dedicated team. In Empost, we are always keen to find new local or international initiatives for better customer service levels and ready to take the lead." Al Midfa added.

The new E-customer service complements Empost customer service channels like the Contact Centre (600565555) that is accessible 7 days a week, from 8:00am to 8:00pm, except Fridays when it is open from 4:00pm to 8:00pm. In addition, Comments Boxes are available in all Empost branches and outlets.

To ensure better performance and service levels, Empost Quality Policy has been re-designed to focus more on customer satisfaction. The policy has been translated into 5 different languages for internal use and adaptation. Empost has earned the ISO 9001:2000 certificate for Quality Management Systems (QMS) in the category of express courier and logistics services.
During the last 10 years, Empost has developed to be an industry leading cooperation in the United Arab Emirates and the region.