Marriott's hotels are outperforming the market in many key cities in the Middle East and the company is confident that it is in a better position to weather the economic crisis than its competition. The company also contends that although the region's hotel industry has been slowed by the economic downturn, it remains one of the strongest markets in the world.
Media coverage 'unfair'
While it is true that the hotel industry in Dubai has experienced a slowdown in recent months, the situation is not as bad as the image that has been painted by the media, says Jeff Strachan, Marriott's director of sales and marketing for Middle East and Africa.
'All we have been reading about for the last six months is the alleged bubble has burst and everyone wants to sit in a glass house and throw stones at Dubai,' he told AME Info. 'I think what is needed is a real perspective about where Dubai was and where it is now.'
Strachan argues that while the hotel industry in Dubai and the rest of the Middle East has indeed taken a blow, it is still very robust when compared to the rest of the world. 'If you look at the STR report, the average RevPAR in the Middle East was $131 in the first six months of 2009 whereas it was $159 in the same period last year.
The other regional market that is closest is the Caribbean at $109, and it has dropped from $152. So we're still sitting here with most buoyant RevPAR market on the planet,' he noted.
'Now if we break it down into cities, Beijing, which just finished the Olympics, has an average RevPAR of $43, whereas Dubai's is $176. Even New York's is just $144 compared to Dubai.'
In just a few years Dubai has gone from having 10,000 hotel rooms to 30,000 today, yet its occupancy level is just shy of 70 percent, he noted. 'This gives us a perspective of where we really are. We are knocking something that really shouldn't be knocked,' he said.
Part of the reason why Dubai may be getting such a bad rap is that its performance in 2008 was so extraordinary, with an average room rate of $333 and RevPar at $275. 'These figures were just astronomical,' Strachan contends.
Market share is key
With hotels across the globe struggling with revenue and occupancy, the name of the game now is market share, not profit, he said. For its part, Marriott is outperforming the market in Egypt, Kuwait, and Saudi, and is far exceeding its competition in Dubai.
'In Dubai, the market has slipped 33%, and we have barely slipped double digits,' he said.
Marriott has a strong history of performance during recessions, boosted by the fact that slowdowns tend to be especially difficult times for unbranded hotels. 'If you are an unbranded hotel, it's difficult to buy your way up. For example, it's difficult to buy your way onto the global distribution, and branded hotels appear higher on search engines. The branded hotels have much more strength in those areas,' he said.
To lure guests, Marriott has tried to focus on offering add-ons such as its current free-night stay promotion, but it has also cut room rates across its network, including the Middle East.
'It's a very competitive environment at the moment. You can sit and be a spectator for only so long; sooner or later you will be dragged into the game,' Strachan said.





