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The tour follows the grand annual partner excellence awards ceremony in which CGC awarded the best performing channel partners with plaques and certificates.
Welcoming the channel partners on their return, Anil Mahajan, COO, CGC, hoped their tour to the Philippines would further cement team spirit and inspire them to put more efforts in customers' care.
He said, "As the market leader, we always ensure that our esteemed Nokia customers get the best value, enjoy the finest services and get maximum mobility benefits from cutting edge Nokia phones and Enhancements. And this team excursion was part of a series of incentives to the channel partners to get inspired to aspire for more and better our services for the people of Qatar. Celebrating our successes together is something we always cherish."
Detailing on customer-centric initiatives, Mahajan stated that CGC gives top most priority to customer satisfaction. "Greatly valuing our strong relations and trust with customers, we always find ways and means to travel extra miles to strengthen our support system in order to offer the best in mobility so as our customers stand benefited. Moving further, we bring cost effective bundle promotions for esteemed customers and reward them for choosing Nokia devices."
CGC is a veteran Nokia partner with over two-decade long experience and expertise in the Qatari market. It runs a chain of retail Nokia showrooms and Nokia Care centers besides offering Nokia products through a vast network of about 300 channel partners across the country. CGC opened its latest Nokia outlet with Nokia Care center at Lulu Hypermarket in Al Gharrafa.
Its main Nokia Care center at Al Merqab was recently given a complete face lift becoming the first Nokia Care Concept Center in Qatar operated by Nokia-trained technical and front office staff, 12 dedicated service counters, express service facilities, multi-lingual support staff, increased sitting capacity and Star rated waiting lounge, separate waiting lounge for ladies and refreshment vending machine.
Taking care of souq shoppers, CGC upgraded technical and infrastructural facilities at its CGC Nokia showroom in Al Najadah and added a hi-tech Nokia Care Center to give full after-sales support. Al Sadd Nokia Care Center has also been upgraded boosting up customer care facilities. Giving top most priority to customer's satisfaction, CGC has launched a dedicated Call Center with CGC-Nokia Careline and a Privilege Programme to keep customers informed with latest products and promotional schemes, besides giving them loyalty benefits for being trusted Nokia customers, Mahajan informed.
Vineet Gupta, CGC Nokia Channel Sales Manager, who led the team excursion, said:
'We at CGC always believe in making a difference in the way people communicate to each other with Nokia, the world's top most mobility brand, in hand. Leading by example, we reiterate our determination and commitment to increase our efforts further in order to continue to win hearts and minds.'
Posted by Rana Mesbah
