Browse
related articles
Moreover, Western Motors has exceeded expectations by outperforming competition and achieving 90% on overall customer satisfaction (CSI) results and 94% on FFV (Fix First Visit) service.
The Jeep dealership has also witnessed a 19% increase in service turnover and a 21% increase in spare parts sales in the first half of this year compared to 2008.
"We owe this superb performance to our hardworking after-sales staff, who have shown the total commitment of our company by working as a unified team to deliver maximum quality care for each and every one of our customers,"said Mr. Kamal Rafih, General Manager, Western Motors.
To acknowledge the superlative performance of Western Motors staff, team members were awarded special recognition certificates for their commitment to service excellence. Mr. Dolfi Sanctis. Mr. Domingo Xavier Velho, Mr. Mohammad Firosul Rahman, Mr. Ganesan Nair, Mr. Gopi K.V., Mr. Abdul Monaf Aziz Ulrahman, Mr. P.K. Majeed and Mr. Roel Wagas all received certificates from Mr. Christopher Preston, CEO of Al Fahim Group's Automotive Division, Mr. Kamal Rafih, General Manager of Western Motors, and Mr. Mohamed Al Momani, After-Sales Manager of Western Motors.
"Our staff are our biggest asset and in testing times such as these, we want our valued Jeep customers to know that they are in good hands. We empower them to take decisions, which along with regular training and the will to excel, really marks them out. Needless to say, we are extremely proud of them," said Mr. Rafih at the awards ceremony.
Posted by Rana Mesbah
