With its opening scheduled for October, the last preparations at Australian Wolgan Valley Resort & Spa are well under way. Once again, Emirates Hotels & Resorts relies on the hotel management solutions of German Protel Hotelsoftware. Like Al Maha Desert Resort & Spa in Dubai, Wolgan Valley is running Protel to individually manage the property while at the same time benefitting from the cross-link to other resorts of the group. Protel at Wolgan Valley is already up and running: the first reservations were entered this week in the reservation office at Sydney as well as in the linked reservation center in Dubai.
Tony Williams, Vice President Resorts & Projects at Emirates Hotels & Resorts, explains, why Protel is Emirate Group's hotelmanagement software of choice - not only at Al Maha, but at Wolgan Valley and Cap Ternay as well: "We are still satisfied with our decision two years ago when we switched the hotel management solution at Al Maha to Protel MPE. Protel's multi-property solution had already come up to expectations at 'The Harbour', our city destination in Dubai, proving to be an absolutely stable and at the same time highly flexible software. Protel has the resources and expertise to smoothly realize and integrate any special developments we needed. My greatest satisfaction is that business relationship is taken seriously, and that we maintain direct communications with the most senior management and development staff at Protel."
Protel PMS is a flexible management system that ensures that each property within Emirates Hotels & Resorts retains its individual service qualities, yet will provide a working environment that includes the front office and central reservation, significantly enhancing co-ordination between them. All properties share centralised data, meaning that there is better coordination between reservations and other departments, even between hotels. Thus, Protel PMS is integral in optimising company-wide information, essential in providing superb service to customers, assisting in relationship management, and integrating data across its range of properties, regardless of location.
Magued Malek, Branch Manager at Protel Hotelsoftware International - Dubai, comments:
"Protel made a great start in the UAE market with a customer like Emirates Hotels and resorts who covers business cases of city and a SPA properties in different part of the globe by using one single PMS database."
Such as other growing chains they profit by joining the centralized environment wherever it is required.
Emirates Hotel and Resorts:
As a part of the Emirates Group, Emirates Hotels & Resorts holds as its central vision the provision of exceptional services focussed on guests' individuality of needs, the best possible location in any destination, and luxurious facilities. Emirates Hotels & Resorts' small luxury destination resorts are outstanding examples of sustainable tourism development, combining exquisite natural surroundings and environmentally protective solutions. The concept has won a host of international accolades and awards and is perceived as a model for sustainable development, conservation and tourism. Find more information at the Emirates Hotels & Resorts website.
Al Maha Desert Resort & Spa, Dubai:
Set within 225 square kilometre of protected desert reserve, the exclusive and remote Al Maha Desert Resort & Spa is the region's first conservation-focussed property. The resort is recognised by United Nations' Environmental programs for its leadership in conservation; since opening in 1999 it is successively among the Condé Nast Traveller's Top 20-Hotel List. The success of Al Maha is being used as the basis for designs and operations in the Wolgan Valley Resort & Spa and the Cap Ternay Resort & Spa. Learn more at the website of Al Maha Desert Resort & Spa.
Wolgan Valley Resort & Spa, Australia:
As Emirates Hotels & Resorts' first hospitality development outside Dubai, the project is being developed into its surrounding private wildlife reserve, supporting wide-ranging conservation practices and focusing on endangered species protection. Nestled within the Blue Mountains World Heritage Area, the secluded Wolgan Valley Resort & Spa only utilises 2% of its land area, the remainder being set aside as a wildlife sanctuary. Learn more at the website of Wolgan Valley Resort & Spa.
Cap Ternay Resort & Spa, Seychelles:
Due to open in 2011/2012, Emirates is taking luxury eco-resorts to the next level with Cap Ternay Resort & Spa. Continuing Emirates Hotels and Resorts' dedication to conservation, this resort not only contributes to, but actively creates an intensively managed wildlife reserve and marine sanctuary. Set on the main island Mahe, the 45 hectare area also protects 400 metres of private beach nearby, where guests will get a taste of conscientious holidaying - right in the middle of paradise. Learn more at the website of Cap Ternay Resort & Spa.
Posted by Siba Sami Ammari
