Citymax hotels speak the language of the modern traveller with Avaya Hospitality Solutions

Avaya will deploy a mix of analogue and IP Telephony solutions to more than 2000 extensions at three Citymax hotels in the UAE.

The solution will be managed remotely and will connect the main hotel based in Bur Dubai with the other branches on a single network.

Citymax is the latest addition to growing number of hotels in Avaya's hospitality portfolio. Opening its doors later this year, Citymax hotels are conveniently located in Bur Dubai, Al Barsha, and Sharjah.

The group aims to have 20 hotels across the region within the next five years, catering to budget-conscious business and leisure travellers.

Olive, an Avaya partner in the UAE, has been assigned the task of successfully deploying the solution. Each guest room will feature an Avaya analogue phone, while the hotels back-office operations will be equipped with Avaya's IP Telephony solutions with Unified Communications features such as Extension-to-Cellular, ensures that calls bound for a hotel employee's business number or extension will ring simultaneously on both their office phone and their mobile phone. Hotel staff can transfer or conference calls, as well as answer calls on multiple lines with their mobile phone. This enables them to move freely through the hotel and attend to any calls or guest requests at any time.

"Citymax represents modern yet affordable hospitality, and we want that to feature in the facilities and the services we offer to our guests,"

said Michael A. Weyland, General Manager, Hotel Division, Citymax hotels.

"Avaya has provided us with a reliable and cost effective communications solution that will help us to deliver superior customer service, and enhance the guest's experience. The fact that the system connects all Citymax properties in a single network and is managed remotely will help us reduce administration and network management costs."

"With organizations facing challenges such as budget cuts and reduced profits as a result of the economic downturn, the Avaya hospitality solution will help Citymax better manage its communications systems and ensures scalability, and reliability," said Fredrick Sabty, Director Hospitality Solutions, Avaya EMEA.

"Avaya hopes to continue to support the Landmark Group's Citymax hotels with superior yet cost effective communications solutions as the brand expands across the region."

Leading hotels in the region such as the Burj Al Arab and Atlantis rely on Avaya's communications solutions to deliver excellence in customer service and experience.