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Thursday, November 26 - 2009

EMC introduces 'cost per km' service contracts for commercial vehicles

  • United Arab Emirates: Tuesday, September 15 - 2009 at 11:42
  • PRESS RELEASE

Emirates Motor Company (EMC), Mercedes-Benz General Distributor in Abu Dhabi and Al Ain and the flagship company of Al Fahim Group, introduces Service and Maintenance contracts on a flexible cost per km basis for commercial vehicle fleet operators.

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  • EMC introduces 'cost per km' service contracts for commercial vehicles.
    EMC introduces 'cost per km' service contracts for commercial vehicles.
The 'cost per kilometer' service contract is a carefully designed maintenance package offering the fleet operator a fixed rate for vehicle servicing and additional repairs on a 'pay-as-you-go' scheme.

"We are delighted at EMC to have introduced this innovative 'cost per kilometer' contract where the service agreement is a convenient and potentially cost-saving initiative as it provides our customers with flexibility when they need it most. We are already seeing a number of customers benefitting from this arrangement whereby their costs are easy to manage and totally dependent on vehicle usage,"

commented Mr. Daniel Fitzjohn, General After-Sales Manager, Commercial Vehicles.

Further to this, EMC has also introduced an expanded range of fixed-price Service Agreement options for trucks and vans with inclusions such as wear and tear repairs and extended manufacturer's warranty. Customers also have the opportunity to cover the fees of the contract in installments over several months.

All service and maintenance contract packages include comprehensive driver training by manufacturer trained professionals, thus giving peace of mind for the fleet operator that their assets are driven in a professional and efficient manner, minimizing unnecessary downtime and reducing fuel consumption.

"The commercial vehicles industry is a thriving business in the UAE as there are many expansions planned in the region over the next few years with the market recovering rapidly. Also, largely due to the country's development of public transportation, the sector is undergoing much growth and demand for heavy and light-weight vehicles," said Mr. Irfan Tansel, General Manager of EMC.

Emirates Motor Company, in line with the dealership's parent company Al Fahim Group, has a mission to deliver superior services and innovative customer solutions. With the introduction of flexible service contracts this assures the safety, security and high performance of a Mercedes-Benz vehicle, while maintaining overall cost efficiency and product re-sale values.
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About Emirates Motor Company:
As the flagship company of Al Fahim Group, Emirates Motor Company (EMC) symbolizes the phenomenal growth and success that Al Fahim has achieved. EMC is one of the Middle East's leading distributors for Mercedes-Benz, and is synonymous with immaculate quality - in true Mercedes-Benz tradition. EMC has been the authorized general distributor for Mercedes-Benz in Abu Dhabi and Al Ain since 1962. From the beginning, dedicated customer service has played a major role in the company's success. EMC is also the first Mercedes-Benz distributor in the Middle East to be awarded the ISO 9002 certification. EMC markets, distributes and services all Mercedes-Benz vehicles, from luxury saloons to the largest trucks, and provides qualified service with the constant availability of genuine parts. Innovative customer-oriented marketing programmers, designed to provide comprehensive support to its loyal clientele, remain EMC's focus. Operations in Abu Dhabi are carried out from purpose-built premises with a well-integrated network of showrooms, offices, part depots and workshops. EMC serves a premium client segment in the region, including dignitaries, the UAE government, oil companies and the business community. Moreover, EMC is constantly involved in community-driven activities that include social, environmental, charity, and sports efforts. Combining the finest marketing skills with state-of-the-art service facilities, EMC guarantees what the Mercedes-Benz name stands for, namely the highest level of customer satisfaction.

About Al Fahim Group:
Established in 1958 by late Abdul Jalil Al Fahim (mercy be upon him), Al Fahim Group is one of the largest family businesses in Abu Dhabi and in the UAE. In five decades, the business has transformed from a simple shop in Al Ain market into a remarkable, multi-faceted conglomerate with numerous business lines and an array of growth avenues. Al Fahim Group has a stronghold on luxury car sales, provides specialized services to the oil and gas industry, and is the largest private sector owner of hotel rooms in UAE. Also, Al Fahim Group strategically invests in industrial development, travel & tourism and real estate.

Contact:
Diana Al Shafie
PR & Market Research Executive
Group Marketing Department
PO Box 279 Abu Dhabi, UAE
Tel: +971 2 6567276
Fax: +971 2 6567913

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