However, customers' management requirements are shifting from relatively straightforward hardware and network management to more complicated application and security management.
A recent Aberdeen Group study found that 46% of organisations who are using managed services are not satisfied with the service level guarantees for application performance.
In order to satisfy customers' escalating needs and expectations, service providers must implement new technologies to address their application and security management requirements. They must also provide service level agreements (SLAs) which clearly demonstrate their application-level performance.
This Blue Coat white paper discusses these managed service trends and challenges, and will identify the steps to success to meet customers' escalating application and security requirements.
Contents:
- The Rapidly Changing Managed Services Landscape
- Managed Services 'Gold Rush' Creates Competitive Challenges
- Setting New Standards for Application-Level Managed Services
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Blue Coat: How to capitalise on the shift from managing the network to managing business-critical applications
- Middle East: Tuesday, September 15 - 2009 at 15:37
A growing number of service providers are offering a widening array of managed services to deliver greater value to their customers by helping them better manage their IT operations. Yankee Group estimates that 70% of businesses are currently using a managed service, and expects that percentage to rise due to the current economic climate and escalating IT/network complexities.
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StaffTuesday, September 15 - 2009 at 15:37 UAE local time (GMT+4)
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