Browse
related articles
Services that were certified ISO 9001:2008 compliant include corporate, retail, international, treasury and investment, private banking and wealth management, along with all support functions across an extensive network of banking centers and alternate delivery channels.
"I would like to take this opportunity to congratulate all UNB's staff for their efforts and contributions to achieve the ISO certificate."
said Mohammad Nasr Abdeen, CEO of Union National Bank.
"UNB has always attempted to abide by the standards of quality which have transformed the bank into a leader in providing state-of-the-art banking solutions. These factors will continue to remain UNB's strong differentiators in the years ahead, as we continue to grow" he added.
Acknowledging that UNB is one the first Banks in the region to be certified ISO 9001:2008 compliant by LRQA, Abdeen said, "I am glad that over the years, our quality focus has never been compromised despite significant growth we have been able to achieve in our operations."
In 2002, UNB was the first bank in the Middle East to be certified ISO 9001:2000 complaint, across a range of banking services across the head office and branches during 2002. The certification was successfully renewed in 2005 and in 2008, with enhanced scope.
UNB has adopted total quality management concepts and methodologies, quality management systems and a business excellence framework. As a strong testament for this commitment, UNB won Sheikh Khalifa Excellence Award, Gold category (2004 / 2005) and Dubai Quality Award in the financial sector (2005).
In addition to Sheikh Mohammad Bin Rashid AL Maktoum Business Award (Finance Category).
Posted by Nadeen El Ajou
