Cupola Teleservices reaffirms Numero Uno status in the Middle East Contact Centre and BPO sector

At the grand function attended by top industry professionals; Cupola Teleservices received the most coveted award for Call Centre OSP of the Year 2009. Other awards included Longevity Award for the longest serving customer contract, Best Services to Sales Program and Call Centre Manager of the Year for Humaira Majid, the COO of Cupola Teleservices.

Operational since 1999, Cupola Teleservices (CTS) practically invented the concept of outsourced contact centre services in the Middle East region. With a technology infrastructure that supports over 1,000 seats, CTS has grown rapidly over the years. Operating out of its new world class facility in Dubai Outsource Zone (DOZ) CTS employs over 800 staff from 21 countries conducting business transactions in more than 10 languages.

Sajjad Hamid, Director Sales & Marketing, CTS said:

"It's a proud moment for all of us; we're continuing our winning stint. Today, CTS is the preferred outsourced contact centre services provider and business partner for a large number of Blue Chip corporate multinationals and Fortune 500 companies."

He further added: "It feels great to be associated with some of the world's top-notch companies and these awards will further strengthen our commitment towards our valued customers".

Besides winning a host of Awards, CTS was also in contest for the Best Career and Skills Path, Best Internally Developed Application, Best Large OSP (> 300 Seats), Best Quality Assurance Programme, Best Recruitment Programme and Best Retention and Motivation Programmme.