Emaar Properties is awarded ISO 9001:2008 quality recertification

Emaar was originally certified to the ISO 9001:2000 by LQRA in September 2006. After completion of its three year validity period, Emaar underwent a stringent recertification audit in August-September 2009 to audit the company's QMS to ISO 9001:2008 standards.

The recertification covers all departments linked to residential and commercial property development, project management and customer service operations.

Mr Issam Galadari, Chief Executive Officer, Emaar Properties, received the certification from Mr P.T. Graaf, Senior Vice President, Lloyds Register Quality Assurance (LQRA), the approving authority which conducted an extensive audit recently.

Mr Galadari, said:

"The recertification to ISO 9001:2008 quality standards is a reiteration of Emaar's commitment to continual improvement, a vital link in our journey towards excellence. We are focused on further strengthening the customer experience, and alongside the emphasis on project delivery, we continue to review our procedures to ensure excellence across all aspects of operations."

He added, "Emaar is the pioneer in master-planned communities and was among the first property companies in the region to be accredited to ISO quality certification. Simultaneously, we also implemented sustainable development practices to receive the ISO 14001:2004 environmental certification."

As continuous measurements for ensuring the QMS, Emaar conducts regular in-house audits on all departments to evaluate the system's implementation, customer satisfaction methods and continuous improvement plans. These audits are conducted by ISO 9001 trained Internal Auditors or Lead Auditors and reviewed by senior management.

Having shaped the Emirate's landscape since the company's inception in 1997, Emaar has extended its expertise to creating master-planned communities internationally, and today, has a significant presence globally. Simultaneously, the company has also developed competencies in hospitality & leisure, shopping malls & retail, education, healthcare and financial services.