This step comes as part of a series of improvements which will strengthen and develop its infrastructure to provide high quality of services across all business functions.
The new system will be launched on October 23rd 2009. New services, such as advanced seat selection and the opportunity to pre-purchase excess baggage will be available from this date, plus a new range of fares to suit all passengers. Our new Flexible Fares will offer the most competitive prices for business travelers, enabling changes and cancellation up to 12 hours prior to departure, with our affordable Regular Fares giving leisure passengers the option to change or cancel their booking.
In addition to this new flexibility we will also be introducing a 2 hour "grace" period for all bookings, allowing changes to be made, with no change fee charged, if passengers make any errors in their original booking. We hope this will give confidence to our passengers who may previously have avoided booking online and believe this will help grow internet use in the Kingdom, in alignment with government aims.
Passengers already booked under the old system will not be affected by the change as their data will be transferred as part of the transition process.
A programme of staff and travel agent training has been delivered over the past month to ensure all Sama representatives, both internal and external, are familiar with the new system and can continue to deliver a high level of service to all of our passengers, regardless of how they book and communicate with Sama. Our Travel Agent partners will continue to enjoy a dedicated area of our website, with more detailed reporting and information available than before.
Sama continues to improve its policies and procedures for all company activities in addition to the huge progress that has been made since the beginning of 2009 in operating on-time flights.
These current developments will pave the way to allow Sama to expand its fleet with 20 to 25 new aircrafts to enter the service gradually during the next few years. This fleet growth will reflect to destinations expansions and frequencies increase, to provide Sama travelers with more choices in near future.
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Sama upgrades to New Skies by Navitaire
- Saudi Arabia: Sunday, October 18 - 2009 at 10:06
- PRESS RELEASE
Sama Airlines is proud to announce that it will be replacing it's reservations and distribution system and moving to the most up-to-date version of New Skies, by Navitaire, the world leader in LCC systems.
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• Sama is founded by Investment Enterprises Ltd, chaired by HRH Prince Bandar bin Khalid al Faisal on 2005, with 30 major Saudi private and institutional investors• A low fares airline is an airline which offers low fares by efficiently managing its operational costs and removing many traditional passenger frills that passengers don't value. Passengers or guests as we refer to them in Sama are encouraged to book early to get the best price.
• Sama has 6 Boeing 737-300 aircraft as well as a Jetstream for the operation of regional services. These are maintained to the highest international standards. In March 2009 we began a long-term partnership with Lufthansa Technik, one of the most highly regarded aircraft maintenance providers in the world, to provide comprehensive services for our aircraft.
• Sama has more than 580 employees, with more than 50% of them being Saudi's.
• First flight was on 18 March 2007, departing from King Fahad International Airport in Dammam to King Abdulaziz International Airport in Jeddah. Now, Sama operates more than 176 weekly flights.
• Sama now flies to 8 domestic destinations (Dammam, Riyadh, Jeddah, Hail, Tabuk, Gurayat, Rafha and Bishah).
• Sama also operates international flights to 7 international destinations across the Middle East (Sharjah, Amman, Damascus, Aleppo, Beirut, Alexandria and Assiut).
• Sama offers various way for booking, such as:
o Website: www.flysama.com
o Call Centre: 920005588
o Sales Centre: in all the main cities and airports
o Authorised Travel Agents (Inside Saudi Arabia and outside)
• Sama offers many ways for payment, such as:
o Cash
o Credit Cards (American Express, Visa, MasterCard)
o Sadad (Sama Provides Sadad payment as the 1st airline in the middle east that's provides this service, were you can pay by ATM, the websites of banks or telephone banking )
• Sama's slogan is "Simply Fly" reflecting the simplicity of the travel experience with Sama. We also seek to promote the concept of advance booking to secure the lowest fares, adopted as "Book early, Save more" in a recent marketing campaign.
• Sama achieve "the best in Aviation Industry" 2008 award in Saudi Arabia from Arabian Business magazine
• Sama achieved "the best new brand launch" in the Middle East from GMR 2007
Posted by Rima Ali Al MashniSunday, October 18 - 2009 at 10:06 UAE local time (GMT+4)
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