Dell launches cloud optimised modular and managed services in Middle East at Gitex

At an opening day press briefing, senior executives offered insight into how Dell's new ProManaged services will help customers leverage cloud applications to simplify and automate IT management and to reduce IT costs.

The Dell ProManaged services add cloud-based IT services to Dell's existing consulting support and managed service capabilities. Organized into three specialized service areas, Dell's services include Dell ProManaged, Dell ProConsult and Dell ProSupport Services. Dell ProManaged Services offer cloud-optimised and streamlined core IT management and technology lifecycle processes that allow IT organisations to reduce costs and simplify IT processes. Supporting similar objectives, Dell ProConsult Services offer targeted IT consulting services that leverage technology to provide a quick return on investment. Finally, Dell ProSupport Services ensure that an innovative fully-configurable support model allows IT to select the support model that is right for each individual user or asset.

Over the past two years, Dell has been expanding its services portfolio globally through organic and inorganic growth, including a series of acquisitions in the SaaS and consulting space. With technology and IP it acquired from SilverBack, EverDream, MessageOne and ASAP software, Dell has built accelerated, flexible platform to deliver software-as-a-service (SaaS) solutions.

Dell has built a fully integrated services portfolio that challenges the proprietary, costly and people-intensive services model that has dominated the industry for too long. The enhanced portfolio now being launched across the Middle East delivers on the idea that technology should help businesses innovate and become more competitive; two objectives Dell's SaaS-based and consultant-based services are uniquely positioned to offer.

Driss El'Ougmani, Solutions Director, Dell Emerging Countries, commented:

"CIOs are struggling to reduce cost and complexity while maintaining expensive legacy systems and processes. With Dell's ProManaged services, CIOs can leverage Software as a Service to solve key issues around distributed device management, remote infrastructure monitoring, and business continuity and compliance. These SaaS-based services help CIOs lower total cost of ownership of their IT infrastructure with fewer dedicated staff while reducing complexity of the operations."

El'Ougmani added, "Dell's new cloud-optimized SaaS platform offers configurable, flexible options with minimal upfront costs for customers and channel partners to quickly deploy just the applications and managed services they need to achieve superior IT business impact. These secure services automate common system management, remote monitoring and business continuity functions to reduce the cost and complexity of managing IT infrastructure, and are specifically designed to address today's ever increasing challenges with mobility, distributed organisations, security, compliance and disaster preparedness."

Dell broad portfolio of new Dell ProManaged services address three key IT infrastructure management areas:

• Distributed Device Management - Customers today struggle to cost-effectively and efficiently manage desktop and mobile laptop environments. Dell's SaaS applications help customers streamline the most time-consuming, labour-intensive tasks no matter where the PC clients are located on the Internet and without a dedicated VPN. In addition, Customers can add other Dell managed services including proactive remote management by Dell, 24x 7 Service Desk or technician presences for on-site support. Distributed Device Management applications and services include:

- Asset Management
- Patch Management
- Software Distribution
- Anti-Malware & Virus Management
- Laptop Data Encryption
- Online-Backup & Restore
- Software Inventory & Usage Management

• Remote Infrastructure Monitoring - Designed for customers that want to manage critical distributed IT systems, such as servers, applications, storage and network devices located in branch offices, this service includes heterogeneous hardware asset tracking, fault monitoring, performance monitoring and remote access for remediation. Remote Infrastructure Monitoring applications and services include:

- Remote Infrastructure Monitoring
- Patch Management
- Vulnerability Scanning and Reporting

• Continuity and Compliance Management - Enhance business continuity, disaster recovery, and regulatory compliance by leveraging a global datacenter network to improve crisis communication, protect email from downtime and provide long-term message archiving. Applications and services include:

- Email Continuity
- Email Archive
- Email Security
- Emergency Notification
- Incident Collaboration.