Avaya first to unveil 'Guest Media Hub' for the Middle East's hospitality sector

Loaded with features that can be customized to suit hotel requirements and guest needs; the Avaya Guest Media Hub raises the bar for guest experience and customer service, and will enable hotels to boost revenue opportunities. The Avaya Guest Media Hub is not just a telephone.

It's familiar form and easy to use interface provides hotel guests a feeling that they are experiencing something special. With its wide touch-screen user interface, the device provides a modern and sophisticated look and feel, and supports full-motion streaming, video concierge and property tours that can be directly delivered to the device. The Avaya Guest Media Hub can be localized in major languages to suit guest preferences, and comes enabled with different features that offer real-time views to property webcams of the bar, pool, spa, restaurants, and health clubs to encourage use by the guest.

It also enables guests to control in-room air-conditioning and lighting, order room service and surf menus, act as an alarm clock and radio, and allows Internet access. It can also be customized to suit the specifications and ambience of the hotel property and enhance its brand image.

"Business and leisure travelers to the region are demanding a more convenient and efficient way of getting up-to-date information; they want to communicate in the Web 2.0 fashion from wherever they are. Hotels are being constantly being expected to provide information at the right time, and conveniently, to their guests along with a differentiated experience. With the customer service applications available through this device, hotels can modernize guest experience, improve employee productivity and help increase the hotel's overall revenue generation,"

said Fredrick Sabty, Director for hospitality solutions at Avaya MENA.

An added feature that will help hotels personalize their services and offerings is the device's ability to pinpoint guest usage trends, enabling the hotel to make changes when required to suit guest's preferences. The Avaya Guest Media Hub is also a 'green; device as it enables hotels to comply with room control for temperatures and lighting as well as event based control after guest checkouts. This feature allows hotels to cut down on power consumption and therefore reduce costs.

Sabty adds, "Since the device is easy to use, self-checkout and bill review becomes a reality. The device can reduce the workload for front office and guest services staff, by moving non-value-added transactions to the device, allowing them to perform other guest related tasks, thereby enhancing their productivity. The Guest Media Hub is tightly integrated with the Avaya Integrated Hospitality Ecosystem, so hoteliers can leverage Avaya's powerful call centre heritage to enhance opportunities through presence-based information that is relevant to guests."

"Additionally, hoteliers can be assured of a sound and lasting investment with the right level of support needed from Avaya and its partners. Because a customized application can be built for any property needs, with the Avaya Guest Media Hub sky is truly the limit," he added.

Visitors to GulfComms and Gitex Technology Week can view demonstrations of the Avaya Guest Media Hub at Avaya's stand in Zabeel Hall number Z-D10.