Ambulatory Healthcare Services provides superior Customer Care to all clients

The training was delivered to 600 SEHA- AHS staff from Diseases Prevention & Screening Center Abu Dhabi, Diseases Prevention & Screening Center Al Ain, Healthcare Centers all over Abu Dhabi and Al Ain and School Health Services Clinics.

The trainees included customer care executives, operators, receptionists, nurses, secretaries and every one who has an interaction with customers at any stage of our services through a telephone, or face-to-face.

These workshops were done so in a way that had everyone involved, maintained the schedule, kept it very engaging, very entertaining, but most importantly - delivered all of the learning outcomes that we desired.

Some of the key takeaways from the workshop for the AHS representatives included:

• Understanding the importance and relevance of customer care in medical field
• Knowing profiles of different patient personalities
• Tools for attaining customer satisfaction
• Applying professional behavior with a human touch with patients
• Adhering to international level of customer(patient) care
• Handling patient queries and complaints and coping with conflicts
• Effective patient communication
• Effective telephonic skills for better services

Commenting on these training workshops, Dr. John Evangelista - Director, SEHA - AHS said, "We are taking a strong step forward to build an advanced service culture and these workshops ensure that AHS will upgrade service performance, improve service delivery to customers, raise service standards and strengthen the spirit of customers."

"AHS is committed to its mission and vision for an organization focused on patient satisfaction and community needs and we recognize that in order to do so it is vitally important that we focus on the area of customer service."

he added.

"Ongoing training is an imperative part of AHS and I am confident that these workshops will be valuable, assist us to consistently satisfy our customers and help us achieve the most significant goal of our strategic plan for 2010, that is highest levels of customer care and satisfaction," said Mr. Ahmed Lari- Marketing & Customer care Manager, SEHA- AHS.

"These workshops helped the entire company to realize that Customer Care skills are not just necessary for the Customer Care department but for the entire company as the entire company interacts with a customer one way or the other. The training not only provided skills on how to professionally manage our diverse clientele but also helped to instill positive attitude to the entire staff." he added.