Alshamel International Holding streamlines operations and drives business growth with an investment on its IT infrastructure

Alshamel International has partnered with leading technology giants including HP, Microsoft and Cisco to streamline communications and effectively connect its employees, clients and travel agents throughout the region.

The strategic move comes in line with Alshamel International's commitment towards constantly adapting new technologies and innovative solutions. The new technologies will be rolled out by January 2010

Dalal Al Dousari, Vice Chairperson of Alshamel, commented:

"This investment will have positive impact on all of Alshamel International's operations. We are seeing rapid and healthy growth and it is our commitment to provide our customers with seamless access to our services. We are looking forward to this technological expansion which allows our employees, clients and travel agents to benefit from Alshamel International's vast portfolio of services. Our aim is to support our growth by offering our technology with expertise to the travel sector across the region."

Speaking on the revamped infrastructure, Samir Alamari, Vice President, Information Technology at Alshamel said, "Our objective is to deploy an end to end infrastructure that includes the latest in advanced technologies."

"The process will include adopting Cisco Networking Communications and Contact Center solutions which allows us to have a virtual contact centre, providing our staff with the flexibility and the accessibility to connect to our agents, located anywhere in the world to service our clients 24/7. The data center technologies will link our offices in Kuwait, United Arab Emirates, State of Qatar, Kingdom of Bahrain and The Hashemite Kingdom of Jordan. In addition, Microsoft will be providing database, operating systems and ERP solutions, which assists in the complete financial accounting, CRM, travel management and HR payroll," further concluded Alamari

Alshamel International has also partnered with PCSG to cater to the travel specific requirements and back office booking information, making it accessible and visible to all users across the network.

Alshamel International will also cater solutions to the travel specific requirements and back office booking information, making it accessible and visible to all users across the network.

Ever since its inception in 1996, Alshamel has been constantly adapting new technologies and innovative services, helping consumers and corporate clients optimize their travel requirements making it the most successful Travel Management Company in Kuwait.